Welcome to Golf Clubs Store’s FAQ section! We’re here to help you navigate our premium golf equipment offerings and services. Whether you’re shopping for tour-quality clubs, performance apparel, or accessories, this guide will answer your most common questions about our products, shipping, payments, and more.
About Our Store
Who is Golf Clubs Store designed for?
Our store caters to serious golfers who value premium equipment without the premium wait times. Whether you’re a competitive player seeking tour-quality clubs, a weekend enthusiast looking for performance apparel, or someone stocking up on golf essentials, we’ve streamlined our service to meet your needs. Our members particularly benefit from exclusive 30-60% savings on top-tier gear.
What makes your store different from other golf retailers?
We specialize in fast international delivery of professional-grade golf equipment at member-exclusive prices. Unlike typical retailers, we’ve optimized our entire process—from Panama City to your clubhouse—with golfers’ urgency in mind, offering real-time tracking and customs-friendly packaging while maintaining significant cost savings.
Product Questions
What types of products do you specialize in?
We focus on high-performance golf equipment including:
- Tour-quality clubs (drivers, fairway woods, irons, putters)
- Premium golf balls (including Callaway models)
- Technical golf apparel for men and women
- Performance footwear
- Essential accessories (bags, rangefinders, storage solutions)
Are your products authentic and new?
Absolutely. We source all equipment directly from manufacturers or authorized distributors. Every product is brand new in original packaging, exactly as the pros would use them. We never sell used or refurbished items as new.
Do you offer left-handed clubs?
Yes! Many of our club offerings are available in left-handed versions. Use the filter options when browsing or contact our support team at [email protected] if you need assistance finding specific left-handed models.
Ordering & Account
How do I create an account?
Simply begin the checkout process and you’ll be prompted to create an account. Members enjoy exclusive benefits including 30-60% savings on premium gear and shipping advantages.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days), so please email [email protected] immediately if you need changes. Once processing begins, modifications may not be possible.
How do I check my order status?
Log into your account to view order details and tracking information. You’ll also receive email updates at each shipping milestone.
Shipping & Delivery
What shipping options do you offer?
Standard Shipping ($12.95): Via DHL/FedEx – 10-15 days after processing (1-2 days)
Free Shipping: For orders over $50 via EMS – 15-25 days after processing
Do you ship internationally?
Yes! We ship worldwide except to select Asian countries and remote regions. All international shipments include customs documentation for smooth clearance (note: import duties/taxes may apply based on your location).
How is my golf equipment packaged for shipping?
We treat your gear like our own—drivers and irons are packed in protective materials within sturdy boxes to prevent transit damage. Apparel items are carefully folded and sealed in plastic for weather protection.
Can I expedite my shipping?
For urgent needs, contact [email protected] before ordering. While we prioritize fast processing, expedited international shipping options may be available for an additional fee.
Returns & Exchanges
What’s your return policy?
You may return unused items in original packaging within 15 days of delivery for a refund (minus shipping costs). Please email [email protected] to initiate returns.
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and work with our carriers to improve future shipments.
Do you offer exchanges?
Due to our international shipping model, we typically process returns and new orders rather than direct exchanges. This ensures you receive your correct item faster.
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. For added security, we recommend PayPal checkout.
Why was my card declined?
International transactions sometimes trigger bank security checks. Contact your card issuer to authorize international purchases, or try PayPal as an alternative.
Still have questions? Our golf-obsessed support team is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends).
Remember: Every Golf Clubs Store purchase comes with our promise of premium equipment, protected packaging, and transparent delivery timelines—because your game shouldn’t wait.