At Golf Clubs Store, we’re committed to your complete satisfaction with our premium golf equipment and apparel. If for any reason you’re not entirely happy with your purchase, our straightforward returns and exchanges policy ensures a hassle-free experience—just like our fast-track shipping system delivers your golf gear with precision.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and labels must remain attached
  • A valid proof of purchase is required

Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Golf Balls (including Callaway Golf Balls)
  • Head Only golf club components
  • Any item marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Golf Clubs Store Team,

I would like to request a [return/exchange] for my recent purchase (Order #______).

Item(s) for return/exchange:
– Product Name: ______
– SKU/Product Code: ______
– Quantity: ______
– Reason: ______

For exchanges, please specify:
– Desired replacement item: ______
– Size/Color (if applicable): ______

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Our golf-obsessed support team will respond within 24 hours with:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Shipping address for returns

Step 3: Ship Your Return

Pack your item securely with the RMA number clearly visible on the package. We recommend:

  • Using a trackable shipping service (returns are at customer’s expense)
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    – Credit/Debit Cards: 5-10 business days after processing
    – PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

For size or product exchanges:

  1. Follow the same return process above
  2. Clearly indicate your desired replacement item
  3. We’ll ship your new item once the return is received
  4. You’ll receive tracking information for your replacement

International Returns (Outside U.S.)

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs/duties fees are non-refundable
  • Processing may take additional 3-5 business days

Damaged or Defective Items

If you receive a damaged or defective product (rare with our tour-quality standards):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label and expedited replacement

Have questions? Our dedicated team is ready to assist at [email protected] or +1 (XXX) XXX-XXXX. We resolve concerns within 24 hours—because your satisfaction deserves the same prompt attention as your golf equipment orders.