Shipping Policy

At Golf Clubs Store, we’re dedicated to delivering premium golf equipment and apparel with the same precision you expect on the fairway. Our shipping and returns policies are designed to match our commitment to quality and customer satisfaction.

Shipping Information

International Shipping

We ship globally (excluding certain Asian and remote regions). International customers should be aware:

• Customs/duties fees are the responsibility of the recipient
• Delivery times may be longer than domestic shipments

Returns & Exchanges Policy

Your satisfaction is our top priority. If you’re not completely happy with your purchase, our straightforward returns process makes it easy.

Return Policy Overview

• Return Window: 15 days from receipt of order
• Condition Requirements:
  • Items must be unused and in original condition
  • Original packaging with all tags and labels attached
  • Valid proof of purchase required

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Step 2: Receive Authorization

Our golf-obsessed support team will respond within 24 hours with:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• Shipping address for returns

Step 3: Ship Your Return

Pack your item securely with the RMA number clearly visible. We recommend:

• Using a trackable shipping service (returns are at customer’s expense)
• Insuring the package for its full value
• Retaining your shipping receipt until the process is complete

Refund Process

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable.

Exchange Process

For size or product exchanges:

• Follow the same return process above
• Clearly indicate your desired replacement item
• We’ll ship your new item once the return is received
• You’ll receive tracking information for your replacement
• We cover standard shipping costs for the replacement item

International Returns (Outside U.S.)

For our global customers:

• Return shipping costs are the customer’s responsibility
• Customs/duties fees are non-refundable
• Processing may take additional 3-5 business days

Damaged or Defective Items

If you receive a damaged or defective product (rare with our tour-quality standards):

• Contact us immediately at [email protected]
• Include photos of the damage/defect
• We’ll arrange a prepaid return label and expedited replacement